Airworthiness & Customer Support

Enhancing Safety and Optimising Performance

Ensuring continued airworthiness and delivering high-quality support throughout the operational life of aerospace platforms are critical to maintaining safety and customer satisfaction. At Airbus Protect, we offer expert engineering support to analyse in-service data, respond to regulatory requirements, and help operators overcoming technical challenges.

From airworthiness directives to real-time customer assistance and data-driven services, we ensure your fleet stays compliant, efficient, and operational every day.

Why Airbus Protect?

At Airbus Protect, we bring together multi-domain engineering knowledge, regulatory experience, and strong collaboration with aircraft manufacturers and operators to support your airworthiness and in-service needs.

Our experts act as an interface between authorities, design offices, and end-users ensuring safety standards are upheld, issues are resolved efficiently, and technical documentation is accurate and optimised. With strong competencies in both fixed-wing and rotary-wing aircraft, we help you improve fleet reliability while reducing downtime and costs.

Expertise we can offer

Airworthiness Directives (AD)

Airworthiness Directives (AD) are legally binding documents designed to correct safety issues. Our teams provide support throughout the AD lifecycle:

Propose and review ADs
Manage comments and track associated modifications
Coordinate with international authorities (EASA, FAA, etc.)
Ensure alignment with certification and maintenance teams

Continued Airworthiness

We support the analysis and investigation of incidents post-entry-into-service to ensure safety assumptions remain valid:

Validation and coordination with authorities
Technical investigation and corrective actions
Coordination with Chief Engineering and final validation

Human Factors

We ensure systems and operations are designed with the end-user in mind. Our Human Factors support includes:

Cognitive ergonomics: Optimising system interfaces and user experience
Linguistics expertise: Ensuring clarity in technical content and HMI design
Compliance support for HF-related certification requirements

Customer Support

We provide direct engineering support to operators, ensuring safe and efficient aircraft operations throughout the lifecycle:

Technical Assistance
Preventive Maintenance
Technical Documentation
Repair Optimisation
Connected Services

Data Analysis & Connected Services:

We support connected solutions that leverage flight and maintenance data to optimise support operations:

Data extraction and decoding post-flight (navigation, environment, failure codes, etc.)
Custom applications developed per customer needs
Support to connected services across logistics, repairs, training, and more